General Information
Ref #
229735
Location
Qatar-Doha
Job family
Corporate & Commercial
Qualification
About You
A successful candidate should possess the following experience and qualifications:
- Diploma/Bachelor’s degree or Equivalent with minimum 5+ years of experience of leading end-to-end customer experience quality audits for digital, product, service design and / or operations in luxury hospitality, Michelin Star and / or high-end restaurants, cruise liners and / or full-service airline.
- Intermediate to advanced skill in MS Office and visualization tools such as Power BI, Pisano, Qualtrics
- Experience in a customer facing role with experience in a supervisory role.
- Excellent understanding of customer experience and ability to interpret complex data and translate insights into actionable recommendations.
- Exceptional communication and collaboration skills to influence stakeholders and drive change.
- A proactive mindset, attention to detail, and commitment to maintaining the highest standards of excellence.
- Strong understanding of digital platforms, customer engagement strategies, and emerging trends.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.
How To Apply
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing the application form.
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=229735
